Yes!! If you can purchase it from the website, it means I have it here in stock to send to you straight away. On the very odd occasion some products will be offered for pre-sale but this will be made very clear if that is the case.
Overseas shipping is available on request. Please get in touch here. Let me know what it is you'd like to purchase and your address and I can give you a shipping quote.
Courier Post require liquids to be packaged in boxes with packing. If the item is not packaged in this way and gets damaged, they will not compensate for the cost of the item.
You certainly can! To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You item needs to be returned within 21 days of purchase. You are responsible for the return postage charge and the postal charge for your replacement item. I can send you a different size or refund you (excluding shipping), which ever you prefer. Please ensure the item is adequately packaged when returning to prevent damage. If it arrives back damaged due to lack of packaging, unfortunately I cannot swap or refund you.
Read the refund policy.
If your order is made before 8:30pm on weekdays excluding Friday, 99% of the time it will be on the courier the next morning excluding public holidays. Orders made on Friday, Saturday and Sunday will be on the courier on Monday morning excluding public holidays. Keep your eye on your inbox for your shipping conformation email and tracking details
Please contact me immediately, retain the item and any packaging. It is vital all the packaging is retained. I cannot send a replacement if this is not done. This is a Courier Post requirement. My courier agent will arrange to have the damaged item and packaging collected from you and I will send you a replacement.
Email or Facebook message is the best way to get hold of me. I also have a full time job therefore can't take phone calls during the day. I can however reply to an email or Facebook message when I am on a break.
Please get in touch and I will work with you to come to a mutually agreeable solution. If I don't know there is an issue, I can't do anything about it.
Please contact me asap and let me know. I can then get my courier agent to launch an investigation and find out where your parcel might be and what the issue is. Everything that is sent is tracked. Courier Post has a 21 day limit on claims for anything that has gone missing so it is important to get in touch as soon as possible if there is an issue.
I will email once a week on a Monday with that week's 'Deal of the week'. I will occasionally send another email during the week if I have other news to tell you about. An exciting new product to share, a competition to enter or something that may affect you going forward. Courier prices changes for example. You can unsubscribe at any time.
You will need to email me and I can add you in again.